FAQ

Q
Do I need an appointment for my first visit? What should I bring?
A

No appointment is necessary. Please come during our reception hours.
You will be given a numbered ticket in the order of arrival.
Please bring your health insurance card, medical certificate, or My Number card.
If you have a referral letter, health checkup results, or test results from another clinic or hospital, please bring those as well.

Q
How can I make an appointment for vaccinations or health checkups?
A

No appointment is necessary. Please visit the clinic during reception hours, and you will be called in order of arrival.
Reception for afternoon vaccinations closes earlier to ensure we can respond appropriately in case of any side effects after the injection.
For vaccinations without a government-issued voucher or for health checkups with special requirements, please contact us in advance.

Q
When should I visit the clinic if I have a fever?
A

For seasonal illnesses such as influenza, accurate test results may not be available until 12–24 hours after the onset of fever.
If you wish to be tested, we recommend monitoring your condition and using fever-reducing medication if needed before visiting the clinic.
However, if you or your child appear very weak or unable to drink fluids, please come to the clinic as soon as possible or seek care at an emergency medical facility.

Q
Can I choose which doctor I see?
A

The clinic is usually staffed by one doctor at a time, so you will be seen by the physician on duty that day.
Both doctors are familiar with your medical history and provide attentive, consistent care—so you can feel at ease.

Q
Can I receive a consultation for kidney or urinary issues at any time?When can I see a doctor for kidney/urinary abnormalities?
A

Both of our doctors can provide initial evaluation and care.
For specialized treatment, our deputy director—a board-certified nephrologist—will handle your case.
As the deputy director also works at a hospital in Tokyo, please check her consultation schedule in advance if you wish to receive specialized kidney care.

Q
Can I use the sick-child daycare service on the same day?
A

If there is availability, same-day use may be possible depending on the situation.
For more details, please refer to the Sick-Child Daycare “Oh Kids” page.

Q
Is parking available? When is it usually crowded?
A

Yes, we have parking, but the number of spaces is limited and the entrance is a bit narrow, so parking can be difficult when it’s busy.
Saturdays tend to be especially crowded. There are several coin-operated parking lots nearby as well.

Q
I’m not good at speaking Japanese. Is that okay?
A

Please don’t hesitate to consult us even if your Japanese isn’t fluent, especially when you’re feeling unwell. We will do our best to understand and provide care.
Both of our doctors can communicate in English, so please let us know if you would prefer a consultation in English.

Q
What payment methods are accepted?
A

We are planning to introduce cashless payment options soon, but currently, we only accept cash. Please prepare cash in advance. There are several convenience stores and banks nearby.